Return and Refund Policy and Custom Ordering Policy

I want you to be happy! I stand by my products, it is always worth an email if you have an issue. 

Returns accepted within 7 days of receiving for unused items in original condition, however,  custom items are not included. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email lynne@tillietoocreations.com with "Return" in the subject line.  Return labels are sent for easy print and drop.  If you simply  "changed your mind" on a product, you pay for the return shipment. This is a small family business, thank you for understanding that we are not a huge corporation that is able to absorb extra costs regarding shipping.

If you are shipping an item over $15, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account and spam/junk email folders.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact  lynne@tillietoocreations.com.

Exchanges

No exchanges will be accepted.

Shipping
To return your product, you should mail your product to:
Tillie Too Creations, 6335 Potts Still Rd. Perry, FL , United States

Custom Order Process

If you see an item that you like but not in the correct color or pattern, please contact me with your requests.  Items can be made to your request.  Proof concept will be sent for your approval.  Payment link will be sent to you when placing a custom order and a 60% deposit will be required.  All Custom orders must be paid in full prior to shipping.  

Embroidered items are not eligible for refund.